Last Updated: 18.07.2024
At lunas.ph, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines our shipping methods, costs, and delivery times to ensure a smooth shopping experience.
1. Shipping Locations
We currently ship to addresses within the Philippines. We are working on expanding our shipping services to international locations in the future.
2. Processing Time
- Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Peak Periods: During peak seasons or sale events, order processing times may be longer. We appreciate your patience during these times.
3. Shipping Methods and Costs
We offer various shipping options to meet your needs:
- Standard Shipping: 3-7 business days
- Metro Manila: ₱100
- Provincial Areas: ₱150
- Express Shipping: 1-3 business days
- Metro Manila: ₱200
- Provincial Areas: ₱250
4. Free Shipping
We offer free standard shipping on orders over ₱1,500 within the Philippines.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number on our website or the courier’s tracking page to monitor the status of your delivery.
6. Delivery Times
- Metro Manila: 1-3 business days for express shipping, 3-5 business days for standard shipping.
- Provincial Areas: 3-5 business days for express shipping, 5-7 business days for standard shipping.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, holidays, and courier delays.
7. Shipping Restrictions
Certain items may have shipping restrictions due to their size, weight, or destination. If any restrictions apply, they will be noted on the product page.
8. Undeliverable Packages
If a package is deemed undeliverable due to incorrect address information, absence of the recipient, or refusal of the package, we will contact you to arrange for re-delivery. Additional shipping charges may apply.
9. Lost or Damaged Packages
We take great care in packaging your orders. If your package is lost or damaged during transit, please contact us immediately at [email protected]. Provide your order number and a description of the issue, and we will work with the courier to resolve the matter promptly.
10. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated date.
11. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us:
- GMG Store s.r.o.
- Email: [email protected]
By placing an order with lunas.ph, you agree to the terms and conditions of this Shipping Policy. Thank you for shopping with us!