Last Updated: 18.07.2024
At lunas.ph, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help.
1. Return Eligibility
- Time Frame: You have 14 calendar days from the date of delivery to initiate a return.
- Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items that do not meet these criteria will not be considered for a return.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
Certain items are exempt from being returned, including but not limited to:
- Perishable goods such as food, flowers, or plants
- Personal care items like cosmetics and skincare products
- Intimate or sanitary goods
- Hazardous materials or flammable liquids and gases
- Gift cards
- Downloadable software products
- Some health and personal care items
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, details of the item you wish to return, and the reason for the return.
- Approval: Once your return request is received and approved, we will provide you with a return authorization and the address to send your item.
- Shipping: Pack the item securely and include your name, order number, and reason for the return. Ship the item to the provided address. You are responsible for paying the return shipping costs unless the item is defective or incorrect.
4. Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will process your refund. The refund will be credited to your original method of payment within a certain amount of days, depending on your payment provider’s policies.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] and send your item to the address provided in the return authorization.
6. Return Address
Please send your returned items to:
GMG Store s.r.o.
Returns Department
1255 Agusto Francisco St., Corner G del Pilar, Near Osmeña Highway, Singalong, Malate, Manila, 1004
Email: [email protected]
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected]. Provide us with your order number, a description of the issue, and, if applicable, photographs of the damaged or incorrect item. We will resolve the issue promptly.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- GMG Store s.r.o.
- Email: [email protected]
By shopping with lunas.ph, you agree to the terms and conditions of this Refund and Returns Policy. We appreciate your understanding and cooperation.